Refund policy

We have a same day reporting policy. If there's an issue with your order (damaged, incorrect, or quality concern), please contact us on the day you receive your order so we can resolve it quickly. You can always reach us at hello@burleighbones.com.au.

Replacements and Refunds

Due to the perishable nature of raw dog food, we're unable to accept physical returns. If you notify us of an issue on the day you receive your order, we'll ask for a photo and brief description so we can assess it. Once reviewed, we may offer either a replacement on your next order or a refund to your original payment method.

Approved refunds are processed within 10 business days, though it may take additional time for your bank to post it. If more than 15 business days have passed since approval, contact us at hello@burleighbones.com.au.