Refund policy

We have a same-day reporting policy — if there's an issue with your order (damaged, incorrect, or quality concern), please contact us on the day of collection/delivery so we can resolve it quickly. You can always reach us at hello@burleighbones.com.au.

Replacements and Refunds

Due to the perishable nature of raw pet food, we're unable to accept physical returns. If you notify us of an issue on the day of collection/delivery, we'll ask for a photo and brief description so we can assess it. Once approved, we'll offer either a replacement on your next order or a refund to your original payment method.

Approved refunds are processed within 10 business days, though it may take additional time for your bank to post it. If more than 15 business days have passed since approval, contact us at hello@burleighbones.com.au.